The Foundation buyer experience platform helps homebuilders sell more homes, more efficiently, to happier customers. Backed by Y Combinator and a16z.
About the role
We’re hiring an experienced Customer Success Manager to own and grow relationships with a portfolio of Foundation customers. This role sits at the intersection of customer success, account management, and onboarding execution. You’ll serve as a trusted partner to customers post-sale—driving adoption, managing ongoing needs, and ensuring customers realize long-term value from the platform.
What they're looking for
- 5–7 years of experience in Customer Success, Account Management, Implementation/Onboarding Management, or a related SaaS customer-facing role at high-growth, venture-backed technology companies
- Proven experience owning customer relationships and managing multiple accounts simultaneously
- Strong written and verbal communication skills—you can translate technical or product concepts into clear, customer-friendly language
- Experience working cross-functionally with Product, Engineering, and Operations teams
- Comfort operating in ambiguity and building structure where processes are still evolving
- Strong organizational and project management skills, with a bias toward proactive follow-through
More about this role
Foundation is hiring a customer success executive to accelerate our core business, modernize homebuilding, and help transform the experience of buying, selling, and owning homes.
Backed by $6.8M in funding from leading VCs (including Y Combinator), Foundation is an ex-Opendoor team transforming residential real estate.
Foundation’s first product is the native customer experience platform for homebuilders — think “Shopify for Homebuilders.” We work with enterprise-scale homebuilders to deliver a modern digital customer experience, dramatically improving both their customer happiness and the productivity of their teams. In two years, we’ve demonstrated clear product-market fit and rapid growth — all with just contract design support.
We’re hiring an experienced Customer Success Manager to own and grow relationships with a portfolio of Foundation customers. This role sits at the intersection of customer success, account management, and onboarding execution. You’ll serve as a trusted partner to customers post-sale—driving adoption, managing ongoing needs, and ensuring customers realize long-term value from the platform.
You’ll operate with a high degree of autonomy, managing multiple...
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