Freenome is a private biotech company focused on developing blood tests to detect cancer early and make screening accessible for everyone. Backed by a16z, GV and CRV.
About the role
Contractors may be hired through a third-party provider and will be considered contingent workers. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.
What they're looking for
- 3+ years of experience as a Help Desk Specialist or related IT Customer Support role
- Experience with Mac (preferred) and Windows platforms
- Experience with Google Workspace (G Suite)
- Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred)
- Experience with modern ticketing systems (Freshservice Preferred)
- Good understanding of computer systems, mobile devices and other tech products
More about this role
Are you a tech-savvy problem solver who thrives on helping others? If so, Freenome is looking for an experienced Help Desk Specialist to join their dynamic Information Technology Team! This opportunity offers the chance to make a meaningful impact in one of the most progressive healthcare organizations today. As part of this role, you will use your IT expertise and tenacity when diagnosing complex customer issues with computer systems, networks, hardware or software. You are also responsible for responding promptly to queries as well as implementing solutions that ensure optimal performance. Put simply - if it relates to Helpdesk then you're the person our team needs! Don't miss out on joining us at Freenome where we're revolutionizing early cancer detection through advanced technology products and services.
This will be a 3 month contract assignment working onsite Monday - Friday from 9am - 5pm.
- Provide primary support for Corporate devices and systems issues/requests, and ensure all IT incidents and requests are prioritized and resolved in a timely and professional manner within SLA guidelines.
- Perform onsite troubleshooting through diagnostic techniques and pertinent...
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