Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
Freshworks is rethinking how we develop, evaluate, and listen to our people — and this role is at the center of that transformation. As Director of Performance Management & Employee Listening, you will lead two of our most strategically important people practices: a comprehensive redesign of how we approach performance management, and a shift to a modern, continuous approach to employee listening.
What they're looking for
- 8–12 years of progressive experience in HR, people strategy, organizational effectiveness, or a related field
- Meaningful experience in organizational design and development — you can help leaders think through structure and effectiveness, and you know how to turn those conversations into action
- An AI-first mindset — you’re curious about what AI makes possible in people practices and you bring that perspective to how you design programs and solve problems
- Exceptional executive presence — you’re comfortable presenting to C-suite leaders, you communicate with clarity and confidence, and you can hold your own in high-stakes rooms
More about this role
Freshworks is rethinking how we develop, evaluate, and listen to our people — and this role is at the center of that transformation. As Director of Performance Management & Employee Listening, you will lead two of our most strategically important people practices: a comprehensive redesign of how we approach performance management, and a shift to a modern, continuous approach to employee listening.
This is a role for someone who thinks systemically, designs with the business in mind, and cares about execution as much as strategy. Ultimately, you are helping us build something lasting: a sustainable culture of high performance and an employee experience that is genuinely differentiated. You will work as part of a small, senior Workforce Strategy & Org Development team — owning your domain with a high degree of autonomy and leading through influence across a matrixed organization. You will not manage a large team, but you will need to move a lot of work through people who don't report to you.
Based at our San Mateo headquarters, you will work alongside senior leaders and represent the People team in high-visibility conversations at the VP and executive level. We need someone who...
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