Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
As a key member of the Web & Revenue Marketing team, you will build the agents, automations, and intelligence systems that help our frontline teams operate more effectively. We're looking for a GTM operator who is also a hands-on builder—someone who deeply understands how revenue teams work and can turn those problems into AI-powered workflows and systems.
What they're looking for
- Experience in Revenue Operations, Sales Operations, GTM Operations, GTM Systems, Revenue Technology, Marketing Operations, or a similar GTM function
- Strong understanding of B2B revenue workflows including lead management, routing, enrichment, qualification, account prioritization, prospecting, and pipeline generation
- A hands-on builder who has personally created automations, integrations, internal tools, or data workflows—not just managed the systems or processes around them
- Experience working with GTM platforms such as Salesforce, Marketo, Clay, Outreach, Salesloft, HubSpot, or similar
- Hands-on experience building AI/LLM-powered workflows or agents using Claude, OpenAI, Relevance, MCP, n8n, Workato, or similar tools
- Comfortable working with APIs, webhooks, data integrations, automation platforms, or scripting to connect systems and bring ideas to life
More about this role
At Freshworks, we're introducing AI across our GTM organization to accelerate how we understand buyers and act on revenue signals.
As a key member of the Web & Revenue Marketing team, you will build the agents, automations, and intelligence systems that help our frontline teams operate more effectively.
We're looking for a GTM operator who is also a hands-on builder—someone who deeply understands how revenue teams work and can turn those problems into AI-powered workflows and systems.
Our buyer signals currently live across Salesforce, Marketo, Outreach, product usage data, intent platforms, and other systems. You'll connect those signals, add context and intelligence, and build workflows that help revenue teams determine who to engage, why, when, and what action to take.
You may come from Revenue Operations, Sales Operations, GTM Systems, Revenue Technology, Marketing Operations, or a similar technical GTM function. You don't need to be a traditional software engineer, but you do need to be someone who has personally built solutions, not just managed the tools or processes around them.
You'll have executive sponsorship, high-impact problems to solve, and a blank canvas to help...
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