Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
Stationed within the AMER Customer Success organization, this role is responsible for driving operational excellence and executing key Customer Success programs and initiatives across the region. The Program Manager partners closely with AMER Customer Success leadership, the Customer Success Center of Excellence (CoE), and cross-functional teams to coordinate regional programs, streamline operations, improve data quality, and enable consistent execution across the business.
What they're looking for
- Bachelor's degree in Business, Project Management, Information Systems, or a related field preferred
- 5+ years of combined experience in Customer Success and Project/Program Management in the SaaS industry
- Experience coordinating cross-functional initiatives and driving projects from planning through execution
- Experience supporting leadership teams with operational planning, reporting, communications, and program coordination
- Experience managing recurring operational cadences such as forecasting, team meetings, or leadership communications
- Experience creating executive-ready presentations, documents, dashboards, and reports
More about this role
Stationed within the AMER Customer Success organization, this role is responsible for driving operational excellence and executing key Customer Success programs and initiatives across the region. The Program Manager partners closely with AMER Customer Success leadership, the Customer Success Center of Excellence (CoE), and cross-functional teams to coordinate regional programs, streamline operations, improve data quality, and enable consistent execution across the business.
- Reporting to the Senior Director - Customer Success to partner closely with AMER’s leadership team and the Customer Success Center of Excellence (CoE) to execute regional Customer Success priorities and programs.
- Drive operational consistency across the AMER Customer Success organization.
- Coordinate cross-functional initiatives and ensure timely execution.
- Manage internal communications and lead regional operational cadences
- Support forecasting processes, risk reviews, and operational reporting.
- Continuously identify opportunities to improve team efficiency.
- Partner with the Customer Success Center of Excellence (CoE) to execute Customer Success initiatives and programs across the AMER region.
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