Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
We're looking for a Sr. Manager of Executive Communications to be the primary architect and manager of our CEO, CTO, CIO, and CMO’s external voice. You will own the editorial strategy, calendar and output that turns Freshworks' narrative into category-shaping thought leadership — across executive social media handles, keynotes, podcasts, media.
What they're looking for
- Minimum 8 years in executive communications, PR, or corporate communications, with the majority of that time in B2B SaaS or enterprise technology
- Deep fluency in the IT service management, Employee Experience, or HR tech landscape — you understand the buyer, the influencer ecosystem, and the analyst community
- Demonstrated track record of building and executing C-suite thought leadership programs that generated measurable brand impact
- Experience driving executive narrative through category-creation or company-repositioning moments, not just sustaining existing brand presence
More about this role
We're looking for a Sr. Manager of Executive Communications to be the primary architect and manager of our CEO, CTO, CIO, and CMO’s external voice. You will own the editorial strategy, calendar and output that turns Freshworks' narrative into category-shaping thought leadership — across executive social media handles, keynotes, podcasts, media.
This role sits in the Corporate Communications function and is critical in driving clarity on the business strategy and in amplifying definitive points of view on the future of AI-powered service operations. You will work across the marketing organization and directly with the Freshworks management team to amplify POVs from these leaders and evolve the marketing operations and infrastructure to do it at scale.
- You are the strategic owner of our executive POVs — ensuring our C-suite defines the market narrative around AI-powered service operations and the mid-market EX category.
- Build and maintain the Executive Communications Narrative Stack — the definitive source code for executive POV across keynotes, bylines, analyst briefings, media, and sales surfaces.
- Develop and execute the executive thought leadership program positioning the...
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