Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
About the role
The role will define the strategy, operating model and governance for the function, delivering workforce insights that enable strategic business decisions, organizational effectiveness and long-term workforce planning. The Senior Director will build and lead a high-performing team responsible for analytics, workforce planning and strategic decision support.
What they're looking for
- Bachelor's degree in Business, Human Resources, Analytics, Economics, Statistics or a related discipline
- 15+ years of progressive experience in People Analytics, Workforce Planning, Business Analytics or a related discipline, including significant people leadership experience
- Demonstrated success building and scaling enterprise People Analytics and Workforce Planning capabilities, with a strong understanding of workforce analytics, organizational design and strategic workforce planning
- Experience partnering with senior business leaders and leading cross-functional initiatives in a global organization to influence strategic decisions through data-driven insights
- Excellent analytical, communication and executive presentation skills
More about this role
The Senior Director, People Analytics & Workforce Planning is responsible for leading Freshworks' People Analytics function, establishing enterprise workforce planning capabilities, and advancing the adoption of AI across HR in alignment with the company's broader AI strategy.
The role will define the strategy, operating model and governance for the function, delivering workforce insights that enable strategic business decisions, organizational effectiveness and long-term workforce planning. The Senior Director will build and lead a high-performing team responsible for analytics, workforce planning and strategic decision support.
- Lead the People Analytics function, establishing its strategy, operating model and roadmap.
- Develop enterprise workforce analytics, executive dashboards, AI-driven insights and strategic reporting to support business and talent decisions.
- Advance the function from operational reporting to predictive analytics, AI-enabled decision support and strategic workforce intelligence.
- Establish governance, standards and enterprise workforce metrics to ensure consistent, accurate reporting across the organization.
- Leverage AI and advanced analytics to...
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