Deliver exceptional service at scale with Front, the modern CX platform combining client communication, automation, and analytics for customer-first teams. Backed by Battery, Sequoia and Y Combinator.
About the role
We are seeking an experienced technology leader to deliver reliable, scalable IT services that power day-to-day business operations. This role leads global helpdesk operations and corporate information technology, including hardware asset management, endpoint engineering, and collaboration software. The leader ensures our employees have the tools, support, and infrastructure they need to be productive and secure. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in IT, infrastructure, or security, with 3+ years managing a team you hired and developed
- Hands-on depth in identity, cloud infrastructure, network, and endpoint management. You can whiteboard the architecture, not just name the vendor
- Deep experience running an IAM program, with hands-on experience implementing and managing Okta
- Experience with a modern SaaS stack at a fast-paced startup: Slack, Google Workspace, Zoom, Iru, Notion, Microsoft 365
- You have run a security program, not just bought security tools. SOC 2 Type II, access reviews, incident response, and vendor risk should be work you have personally owned
- You have built IT operations end-to-end: intake, SLAs, runbooks, on-call. We want to hear the before and after, with numbers
More about this role
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025 , Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine's 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List .
Front is hiring a Director of IT, Corporate Security & Infrastructure to own the systems, identity, and security foundation the company runs on, globally.
We are seeking an...
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