FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
About the role
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.
What they're looking for
- Advanced knowledge of chargebacks, dispute resolution, fraud prevention, card network requirements, and recovery practices
- Ability to resolve escalated operational issues and complex disputes
- Demonstrated ability to lead, coach, motivate, and develop employees
- Strong conflict resolution, engagement, and accountability skills
- Strong organization and decision-making, with the ability to balance quality, productivity, compliance, and service levels
- Commitment to continuous improvement and operational effectiveness
More about this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
The Payments Customer Support Department serves as Fullsteam’s central resource for payment-related support, partnering with merchants, business units, processors, and internal teams to resolve payment issues, enhance the merchant experience, and drive operational excellence across the payment lifecycle. The department provides expertise in payment processing, merchant support, operational problem solving, and process improvement while working closely with teams across the organization.
The...
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