FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
About the role
We are seeking a Customer Success Manager (CSM) to join our team and help ensure our customers derive maximum value from our products and services. As a Customer Success Manager, you will serve as the main point of contact for a portfolio of clients and play a key role in guiding customers from post-sale onboarding through go-live, product adoption, and long-term success.
What they're looking for
- Proven experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar (2+ years preferred)
- Strong understanding of customer success principles, customer retention, and product adoption strategies
- Ability to manage structured customer onboarding projects, track milestones, document next steps, and drive customers through implementation and go-live timelines
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels of an organization
- Demonstrated ability to manage multiple customer accounts and priorities simultaneously. Self-motivation and organization are highly important
- Solid problem-solving skills and the ability to address customer concerns with empathy and professionalism
More about this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
PEAK 15 part of the Fullsteam organization is a growing software company that provides a cloud-based management system for the travel industry. Customers include Travel + Leisure World’s Best Award winners, National Geographic Expeditions, Micato Safaris, and Butterfield & Robinson, who use the platform to craft unique itineraries, process bookings, streamline operations, and manage customer and vendor relationships.
PEAK 15 is a collaborative and fast-paced work environment that offers...
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