Startups · AI

Customer Technical Support Specialist

FullSeam · Boise, ID · On-site

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About FullSeam

FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.

About the role

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

What they're looking for

  • Customer-focused, positive, and collaborative approach
  • Strong troubleshooting and problem-solving skills
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to explain technical concepts clearly to non-technical customers
  • Strong presentation and training skills
  • Ability to adjust communication and training style based on the customer's needs and technical experience
More about this role

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Ricochet POS, part of the Fullsteam organization, provides an affordable, cutting-edge software solution for the consignment, resale, and retail industries. Our customers benefit from a wide range of integrations and features that help them efficiently manage both brick-and-mortar and online operations. As a growing software company, we are dedicated to offering a better, more modern way for small business owners to run their stores.

We are seeking driven, customer-centric individuals who are...

Read the full posting on FullSeam's site ↗

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