Startups · AI

Support Consultant - RICS Software

FullSeam · Remote - US · Remote

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About FullSeam

FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.

About the role

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

What they're looking for

  • Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
  • 3+ years of experience in technical support, software support, help desk, or a client-facing technical role, preferably in SaaS, POS, or retail technology
  • Proven ability to troubleshoot complex software, hardware, networking, and configuration issues
  • Working knowledge of Windows operating systems, web applications, and networking fundamentals
  • Experience investigating API and integration issues preferred
  • Strong analytical, problem-solving, and root-cause investigation skills
More about this role

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

RICS Software is a leading SaaS provider of retail point-of-sale (POS), inventory management, and business analytics solutions. Since 1983, we have helped footwear, apparel, and sporting goods retailers streamline operations, improve visibility, and grow their businesses. Our cloud-based platform supports thousands of retail locations with real-time inventory management, mobile POS, reporting, e-commerce, and vendor integrations.

At RICS, you'll join a collaborative, customer-focused team...

Read the full posting on FullSeam's site ↗

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