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Senior Customer Insights Analyst

FullStory · Atlanta · Remote

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About FullStory

Fullstory helps companies understand and improve how humans and AI agents interact with digital experiences. It automatically captures every user interaction, giving businesses and their AI agents the context they need to spot problems, anticipate customer... Backed by Kleiner Perkins and GV.

About the role

Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases

What they're looking for

  • Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels
  • Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices
  • Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce
  • Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects
More about this role

This is a hybrid position requiring in-office attendance 1 day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.

Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership

Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption

Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery

Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases

Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations

Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.

Deliver summaries and presentations about technical deliverables and insights directly to customers via...

Read the full posting on FullStory's site ↗

Delivery

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