Fullstory helps companies understand and improve how humans and AI agents interact with digital experiences. It automatically captures every user interaction, giving businesses and their AI agents the context they need to spot problems, anticipate customer... Backed by Kleiner Perkins and GV.
About the role
Fullstory is looking for an IT Systems Engineer to join our team. This role owns the tools and systems that keep the company running: identity, device management, collaboration platforms, and the automation that ties it all together. You'll move fast across a wide range of technologies and problems, often several at once, and you'll need to pick up new tools and processes quickly.
What they're looking for
- 5+ years of experience in IT systems engineering or administration
- Hands-on Okta administration experience, ideally including Okta Workflows or similar automation platform
- Experience with a MacOS MDM platform (Iru, Jamf, or similar), including scripting against its API
- Administrative experience with Atlassian tools, especially Confluence and Jira
- Scripting ability in Python and Bash, comfortable enough to build and maintain real automation
- Real, hands-on experience integrating AI tools into enterprise workflows (MCP connectors, AI coding tools, or similar), not just interest in the space
More about this role
This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
Fullstory is looking for an IT Systems Engineer to join our team. This role owns the tools and systems that keep the company running: identity, device management, collaboration platforms, and the automation that ties it all together. You'll move fast across a wide range of technologies and problems, often several at once, and you'll need to pick up new tools and processes quickly.
We're looking for someone who treats ambiguity as a starting point, not a blocker. If you like variety over routine and want to bring AI into day-to-day enterprise workflows instead of just reading about it, this is your role.
Administer Okta and build real automation in Okta Workflows: SSO app configuration, provisioning/deprovisioning, group-based triggers, and troubleshooting push/provisioning errors
Own the MacOS fleet in Iru (or similar MDM): blueprints, self-service items, compliance scripting (FileVault, SIP, secure token, activation lock, MDM status), and API-driven automation for device lifecycle management (e.g. stale device...
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