Fun is a software and blockchain company that develops payment infrastructure designed for Web3 and digital asset transactions. Backed by SignalFire.
About the role
We're looking for an L2 Support Associate to work the support cases that require real technical depth and sound judgment, but don't need to pull an engineer off the roadmap. You'll investigate complex account and transaction issues end-to-end, handling cases that are detail-heavy and often time-sensitive. This is a highly technical role for someone who wants hands-on experience with blockchain data and direct exposure to how a fintech infrastructure works.
What they're looking for
- 2–3 years of experience in a technical, support, or operations role, this is an early-career role with a genuinely technical bar
- Comfortable navigating blockchain explorers (e.g. Etherscan, Solscan) and reading on-chain transaction data
- Meticulous and detail-oriented, these are cases with real financial and account consequences, and the investigation trail needs to hold up to scrutiny
- Strong written communication for documenting investigations clearly and consistently
- Comfortable working within defined approval frameworks rather than making unilateral calls on consequential cases
More about this role
Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently.
While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult.
Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance.
For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience.
We're looking for an L2 Support Associate to work the support cases that require real technical depth and sound judgment, but don't need to pull an engineer off the roadmap. You'll investigate complex account and transaction issues end-to-end, handling cases that are detail-heavy and often time-sensitive. This is a...
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