Fun is a software and blockchain company that develops payment infrastructure designed for Web3 and digital asset transactions. Backed by SignalFire.
About the role
Our clients trust us to power money movement for their end users, and their confidence in that experience is inseparable from their confidence in us. We're looking for a Senior Support Lead who can be trusted with real judgment calls, not just process, and who takes genuine ownership of the day-to-day support experience.
What they're looking for
- 5–7 years of experience in customer support, support operations, or CX, ideally in fintech, payments, or crypto
- Experience managing an outsourced or offshore support team, including performance reviews and quality oversight
- Hands-on experience with modern support tooling, including building workflows and reporting
- Comfort making fast, judgment-based decisions inside clearly defined guardrails, and knowing when to escalate rather than decide
- Strong written communication, you'll be setting the tone for how we sound to end users and partners
More about this role
Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently.
While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult.
Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance.
For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience.
Our clients trust us to power money movement for their end users, and their confidence in that experience is inseparable from their confidence in us. We're looking for a Senior Support Lead who can be trusted with real judgment calls, not just process, and who takes genuine ownership of the day-to-day support...
Browse similar: Startup jobs · New York