Fyxer is the email assistant that organizes your inbox, writes draft replies in your tone, and takes meeting notes. Backed by Madrona.
About the role
You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace. You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
More about this role
This might just be the best support job in the world.
Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.
You operate independently and with high judgment - managing your own time,...
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