Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Backed by Correlation Ventures.
About the role
You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal. You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
What they're looking for
- 8+ years' experience in Learning & Development
- 8+ years' experience with Client Education
- 8+ years' experience training leadership, including building teams, leading teams, within healthcare technology, SaaS, or revenue cycle management environments
- Demonstrated experience developing and scaling blended learning programs (instructor-led, virtual, and on-demand eLearning) for external clients or end-users
- Experience applying AI in L&D to accelerate content development, improve quality, and increase efficiency
- Hands-on experience with eLearning authoring tools and learning management system (LMS) administration
More about this role
The Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio.
You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
- Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
- Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
- Lead the...
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