Gaia combines reproductive health data with financial technology to make IVF treatments more accessible, affordable, and personal. Backed by Seedcamp.
About the role
As Member Support you will help deliver a seamless experience for our Gaia Members, working closely with the wider Operations and Member Growth teams. This dynamic position requires you to be adaptable and proactive, wearing multiple hats caring for our Members and supporting our Providers . We are a small and growing team - this role will evolve as our member base increases!
What they're looking for
- Have previous experience in the US healthcare industry, especially in insurance benefits analysis, patients intake / coordinator or clinics relationship, in the Fertility space ideally
- Have previous experience working in a customer service role through written (emails, SMS) and phone channels
- Are empathetic, our Members are going through fertility treatment which is stressful and can be overwhelming. You will need to bear this in mind when communicating with them and keep a composed attitude
- Have strong interpersonal skills and feel comfortable communicating in English (verbal and written) - you’ll regularly liaise with patients and your Gaia colleagues
- Have experience working with a CRM (ideally Hubspot), Excel/Google sheets
- Posses a Bachelor's Degree or comparable work experience in customer support, account management, patient coordinator or financial operations
More about this role
We're transforming fertility care from the ground up to make it more accessible. At Gaia, we believe that when it comes to starting a family, financial barriers shouldn't determine who gets to try. We're building the technology infrastructure that makes fertility treatments available to everyone, not just the fortunate few who can afford a $50k bill upfront.
As Member Support you will help deliver a seamless experience for our Gaia Members, working closely with the wider Operations and Member Growth teams. This dynamic position requires you to be adaptable and proactive, wearing multiple hats caring for our Members and supporting our Providers . We are a small and growing team - this role will evolve as our member base increases!
You will be the dedicated point of contact for a portfolio of Gaia Members, offering empathetic & responsive support through their fertility treatments journey:
Work with our Member Growth (acquisition) team to assist with smooth member onboarding and transition to your account management
Offer proactive and thoughtful communication to Members through their journey ; equipped with all of the knowledge we gather about their ongoing patient journey at...
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