Gallatin is building a logistics platform based on the needs and constraints of today's defense industry. Backed by 8VC.
About the role
We’re hiring an Engagement Manager on our Delivery Team to play a foundational role in helping our customers achieve success and become passionate, lifelong partners. As a member of our Delivery team, you’ll own the account plan, care for our customers, and ensure an exceptional customer experience. You're the ultimate all-rounder: a hybrid Customer Success and Technical Project Manager who leads a cross-functional team to deliver value. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Active Top Secret clearance, or eligibility to obtain one
- At least 6 years of work experience, including a customer-facing technical program management role in industry, professional services, engagement management, or government
- A technical background (education or professional experience in CS, Economics, Statistics, or Engineering)
- Prior experience in logistics or sustainment operations
- A proven track record in B2B client-facing roles and growing client relationships
- A basic understanding of software development
More about this role
At Gallatin, we are rebuilding logistics infrastructure for the national security missions of the United States and allied partners. We build AI systems that determine how logistics decisions are made — not just how they're executed. From factory to foxhole, we operate at the layer where data becomes decisions, and decisions make the advantage.
We’re hiring an Engagement Manager on our Delivery Team to play a foundational role in helping our customers achieve success and become passionate, lifelong partners. As a member of our Delivery team, you’ll own the account plan, care for our customers, and ensure an exceptional customer experience. You're the ultimate all-rounder: a hybrid Customer Success and Technical Project Manager who leads a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer’s AI/ML objectives.
You bias toward finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer...
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