Genentech discovers, develops, manufactures and commercializes treatments for patients with serious and life-threatening medical conditions. Backed by North Carolina Biotechnology Center.
About the role
The Foundation Navigator (FN) within the Genentech Patient Foundation (GPF) serves as a front-line subject matter expert and primary point of contact for GPF patients with complex challenges, managing high-complexity cases, escalations, and exceptions with a high degree of autonomy while maintaining program integrity. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Provide customer-focused support on escalations and exception-based cases, applying independent judgment within compliance guardrails, elevating when appropriate to senior leadership
- Proactively utilize digital tools, patient insights, and key GPF performance metrics to continuously optimize outcomes
- Bachelor's degree or equivalent healthcare experience
- 3+ years of healthcare access experience with demonstrated ability to learn and apply healthcare access principles
- Exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively
- Strong independent decision-making and problem-solving skills to find creative solutions in unexpected situations, often with no guiding SOPs or processes
More about this role
***Multiple Roles Available***
Why Genentech
We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.
Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience (including the independent 501c3 Genentech Patient Foundation); and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.
The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.
The Opportunity
The Foundation Navigator (FN) within the Genentech Patient Foundation...
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