Genentech discovers, develops, manufactures and commercializes treatments for patients with serious and life-threatening medical conditions. Backed by North Carolina Biotechnology Center.
About the role
This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within Patient Experience (PX). Patient Experience is dedicated to optimizing every touchpoint along the patient journey to ensure seamless access, navigation, and support across our drug portfolio. As a member of this team, you will collaborate closely with key stakeholders across Squads, Commercial functions, Quality, Compliance, and external partners to design and deliver high-impact patient solutions.
What they're looking for
- Oversee regional operational performance, service quality, and cross-portfolio support to resolve complex patient and provider access, reimbursement, and healthcare ecosystem challenges
- Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, aligning daily execution to key patient outcomes and enterprise KPIs
- Own the end-to-end regional implementation and rollout of new product launches, patient support programs, and technology enhancements
- Partner with regional Customer Engagement (CE) teams and ecosystem stakeholders to identify, address, and eliminate regional access barriers
- Cultivate and sponsor a regional community of practice among leaders to drive consistent execution and share operational best practices
- Translate regional market insights, payer dynamics, and provider ecosystem trends into actionable patient support strategies and enterprise interventions
More about this role
This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within Patient Experience (PX). Patient Experience is dedicated to optimizing every touchpoint along the patient journey to ensure seamless access, navigation, and support across our drug portfolio. As a member of this team, you will collaborate closely with key stakeholders across Squads, Commercial functions, Quality, Compliance, and external partners to design and deliver high-impact patient solutions. Together, we aim to deliver exceptional support, commercial affordability, and end-to-end program management that directly impacts the lives of the patients we serve.
The Opportunity
As the Senior Director, Patient Experience Region Lead , you will serve as the strategic regional owner accountable for driving the operational delivery, performance, and scalable execution of Genentech’s patient support and navigation services across your assigned territory. You will lead a high-performing, distributed regional team to navigate complex access challenges, optimize provider workflows, and enhance the overall patient experience across the full product portfolio.
- Oversee regional operational...
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