GenLogs is a transportation-technology company building the next generation of Truck Intelligence™. Backed by Battery and IVP.
About the role
We're hiring a Public Sector Customer Success Lead to own and build the customer success function for our public sector users. You'll be responsible for everything from the moment an agency comes onboard through adoption, retention, expansion, and renewal — and you'll be the primary bridge between the government customers who use GenLogs every day and our product, engineering, and go-to-market teams.
What they're looking for
- You can travel up to ~40% , including into the field alongside law enforcement agencies and task forces
- You're comfortable in a fast-moving, high-growth environment where the product, use cases, and playbooks are still being built
More about this role
About The Job
We're hiring a Public Sector Customer Success Lead to own and build the customer success function for our public sector users. You'll be responsible for everything from the moment an agency comes onboard through adoption, retention, expansion, and renewal — and you'll be the primary bridge between the government customers who use GenLogs every day and our product, engineering, and go-to-market teams. Your first accounts will be in support of law enforcement teams working on counter-narcotics, counter-theft, and counter-human trafficking missions.
This is a leadership role, and it's a mission role. The right person has a proven track record in B2B SaaS, Account Management, or other industry customer success positions and understands the real pain of driving adoption in complex, high-stakes environments. You know what it's like to work with enterprise clients or public sector agencies to overcome friction and deliver fast time-to-value. You'll use that experience to help GenLogs’ public sector customers get real value from our platform — often by seeing solutions and use cases they hadn't considered — and to make sure their needs shape where GenLogs goes next.
Who...
Browse similar: Startup jobs · Remote jobs