Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email — deployed in weeks, human-like at scale. Backed by Y Combinator and Redpoint.
About the role
We're looking for a Customer Success Lead to own consumption across a book of Giga's enterprise production customers. Every enterprise contract we sign carries a minimum usage commitment. Your job is to get each customer to that commitment and past it: more conversations on the agent, more intents live, more channels and business units on Giga. You carry a number for it.
What they're looking for
- Have 5+ years in customer success, technical account management, or account management at a company priced on usage or consumption (API platform, CCaaS, cloud data, AI platform), and have personally carried a consumption, NRR, or utilization number
- Have taken a customer from go-live to full value on a commit, and past it, and can walk us through it: the number, where it stalled, what you did, what it ended at
- Read usage data yourself. You build the burn-down, you spot the flat week, and you know why before anyone asks. SQL or serious spreadsheet fluency
- Speak contact center. Containment, resolution rate, CSAT, AHT, transfer rate, QA scoring. You understand how a VP of Customer Care decides to route more volume to an AI agent, and what makes them stop
- Can run an executive relationship at a Fortune 1000 (VP or SVP of CX, Operations, or a COO) and a working relationship with their ops and IT teams in the same week
- Would rather ship a ramp plan this week than perfect a QBR deck. High tolerance for ambiguity, low need for process handed to you
More about this role
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
Voice AI startup Giga raises $61M Series A
DoorDash and Giga Partnership
We're looking for a Customer Success Lead to own consumption across a book of Giga's enterprise production customers. Every enterprise contract we sign carries a...
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