Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email — deployed in weeks, human-like at scale. Backed by Y Combinator and Redpoint.
About the role
We're looking for a QA lead to own quality across our AI agent platform and run a distributed testing team. You'll define what "ready to ship" looks like, build the test strategies and processes from the ground up, and be the person in SF who keeps quality on track as the team scales.
What they're looking for
- Have 7+ years of experience in QA or quality assurance, with a track record of leading test efforts for complex products
- Have managed or led distributed QA teams, ideally across time zones, and know how to keep offshore testers productive, motivated, and aligned with the SF engineering team
- Are excellent at test planning — you can look at a feature, think through the edge cases, and build a test strategy that catches the things engineers miss
- Have experience testing conversational AI, voice systems, chatbots, or other non-deterministic products where "correct" isn't always a single answer
- Are a clear, organized communicator — your bug reports are detailed, your test plans are thorough, and your status updates give leadership confidence
- Can push back on engineering when something isn't ready to ship, but also know when good enough is good enough for the stage the company is at
More about this role
Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises.
It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
Voice AI startup Giga raises $61M Series A
DoorDash and Giga Partnership
Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
We're looking for a QA lead to own...
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