Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email — deployed in weeks, human-like at scale. Backed by Y Combinator and Redpoint.
About the role
We're seeking a Forward Deployed Engineer to join our San Francisco team. You'll serve as the technical interface and project leader between Giga and our customers, building and deploying sophisticated AI-driven solutions at scale. Lead customer engagements from start to end : run discovery calls & demos, align business/technical stakeholders on milestones, oversee the deployment/maintenance of world class agents, and serve as the primary PoC who drives meetings and removes blockers.
What they're looking for
- Know the Stack : Understanding of React, Python, tool calls, APIs, etc
- Interpersonally Acumen : Able to solve problems in a people-centric manner, communicate effectively, and operate with a low ego. Must have experience in customer-facing roles
- Strong Background : Computer science degree or industry-equivalent experience and customer facing experience (e.g. consulting), 4+ years of total managerial experience
- Entrepreneurial : Preference for candidates with experience at successful startups - former founders are especially valued, ability to context switch constantly and rapidly, high bar for quality work
- Gritty : Capable of working long productive hours, very high attention to detail, can own a project end-to-end with limited or no guidance
- Experienced : 4+ years customer facing experience, 4+ years of hands-on engineering experience
More about this role
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
Voice AI startup Giga raises $61M Series A
DoorDash and Giga Partnership
We're seeking a Forward Deployed Engineer to join our San Francisco team. You'll serve as the technical interface and project leader between Giga and our customers,...
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