Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email — deployed in weeks, human-like at scale. Backed by Y Combinator and Redpoint.
About the role
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
What they're looking for
- You have roughly 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries
- In each organization you join, you raise the quality bar of the product experience while meeting business metrics and goals
- You have a track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles
- You have strong skills across the product design spectrum: from leveraging user research and quantitative product insights, to designing complex UX systems, and driving differentiation through visual design, delight, and magic moments
- You’ve mentored other teammates and junior designers in craft, strategy, and execution
- You lean on your collaboration and communication skills to build cross functional relationship across peer departments including GTM, engineering, and within customers
More about this role
Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience - real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises.
Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email, in high-stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point.
While we've found real commercial success, our ambitions are larger: to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. The work affects millions of people every day, and our team has the autonomy to make true impact - with brilliant founders, a clear path forward, and the kind of momentum that defines generational companies.
If being part of that resonates with you, we'd love to hear from you!
We're hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You’ll drive strategy-level design decisions in partnership with the design organization, technical team members, and our customers. You have...
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