Startups · AI

Head of Operations

Gigs · New York · On-site

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About Gigs

Backed by Y Combinator.

About the role

First, the path from signed contract to live revenue. When a partner signs for one of our product lines (Gigs for Work, Connect, API), marketing, implementation, product, partner management, and go-to-market each own a piece of what happens next, and nobody owns the whole thing. Launches take longer than they should. You will own that path end to end and turn it into a process we can repeat.

What they're looking for

  • You have built operational infrastructure at a high-growth startup or scaleup, ideally through a 250+ person scaling phase. You built it, you did not inherit it
  • You have owned a process that crosses many functions and made it hold, including the handoffs, the owners, and the follow-through
  • Strong planning and process instincts. You can design a planning cycle, run a business review, and build accountability systems without over-engineering them
  • Analytically sharp. You define the metrics, work with the data, and build the reporting yourself rather than queueing a data team
  • You set pace. You are direct, you close loops, and you raise the bar for how the people around you work. This is a culture-setting hire
  • A track record of using AI as a real operational lever, with efficiency you can point to rather than tools you can list
More about this role

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

  • Speed. We move and we ship. We set bold deadlines and treat every...

Read the full posting on Gigs's site ↗

Business Operations

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