The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
About the role
As a Support Engineering Manager on our US Government support team, you’ll own the end-to-end delivery of world-class support for GitLab’s US Government customers. You’ll lead a tight-knit team of support engineers who troubleshoot complex environments and enterprise deployments, and you’ll evolve how we serve this highly regulated customer base so their experience not only meets but exceeds expectations.
What they're looking for
- Lead a team of Support Engineers focused on troubleshooting complex environments for US Government customers and ensuring high-quality case resolution
- Collaborate with other Support Engineering Managers to design, refine, and evolve our support model, processes, and tooling
- Drive hiring efforts to build and grow a strong team, from sourcing and interviewing to onboarding and developing Support Engineers
- Partner with product and engineering teams to share customer insights and influence how GitLab’s products and services evolve for government use cases
- Participate in the manager on-call rotation during working hours to coordinate responses to escalated and critical customer situations
- Support your team by joining customer calls, reviewing tickets, and providing hands-on guidance for complex or sensitive issues
More about this role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the...
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