About Glooko Glooko is a global digital health company on a mission to simplify diabetes and glycemic management across the care continuum. Backed by Georgian Partners.
About the role
As a Technical Services Engineer, you will play a key role within our Business Operations team by powering the technology that connects healthcare providers and patients. This position combines technical support, deployment process improvements, and technical design expertise for both internal teams and external partners.
What they're looking for
- Communication: Exceptional written and verbal communication skills
- Analysis & Problem Solving: Strong ability to analyze complex systems, recommend improvements, and utilize strong critical thinking and problem-solving abilities
- Healthcare & Regulatory Awareness: Sensitivity to the healthcare environment and regulatory considerations
- Growth Mindset: Willingness to explore new technologies and markets
More about this role
About the Role
As a Technical Services Engineer, you will play a key role within our Business Operations team by powering the technology that connects healthcare providers and patients. This position combines technical support, deployment process improvements, and technical design expertise for both internal teams and external partners.
The Technical Services Engineer focuses on optimizing our healthcare technology solutions through strong technical knowledge and hands-on problem solving. To thrive in this role, you are a detail-oriented professional with a structured mindset and a passion for continuous improvement. Together with the team, these efforts ensure seamless deployments that directly support Glooko's mission to improve diabetes care globally.
What you'll do
- Level 1 Technical Support: Provide level 1 technical support for all applications, including on-call rotation.
- Software Installation & Configuration: Install and configure software (both new and upgraded) in test and production environments via remote connections, Windows Server configuration, SQL scripting, and core software loading.
- Customer & Project Execution: Work directly with technical teams, project...
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