Save time and earn more with GlossGenius. Manage scheduling, process payments, get AI tools & more, all in one system for beauty, wellness & health businesses. Backed by Bessemer and Techstars.
About the role
As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. Sitting adjacent to the Sales team, you will partner closely with Account Executives to guide new customers through a smooth, efficient, and value-driven onboarding experience that sets them up for long-term success.You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process.
What they're looking for
- 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred)
- Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction
- Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment
- Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration
- Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
- Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion
More about this role
Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.
Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.
As an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. Sitting adjacent to the Sales team, you will partner closely with Account Executives to guide new customers through a smooth, efficient, and value-driven onboarding experience that sets them up for long-term success.You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process.
You will report to the Manager, Customer Success and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in the United States. For...
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