Goodstack is on a mission to make it easy to do good. Unlock your nonprofit's potential with our tailored software discounts and fundraising tools. Backed by General Catalyst.
About the role
If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place. We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year.
What they're looking for
- Commercial and customer led: You care about retention and growth, and you know how to do both without damaging trust
- Highly organized: You run tight cadence, clean documentation, and predictable outcomes across multiple accounts
- Confident in renewals: You can handle negotiation, procurement, and stakeholder alignment without hesitation
- Outcome driven: You focus on measurable adoption and value, not activity for activity’s sake
- Calm under pressure: You manage escalations and conflicting stakeholder priorities with composure
- Clear communicator: You simplify complexity and keep customers aligned without overloading them
More about this role
If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place.
Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary.
Our mission at Goodstack is to revolutionize how the world does good 🌎.
As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.
Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.
In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally.
To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey –...
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