Goodstack is on a mission to make it easy to do good. Unlock your nonprofit's potential with our tailored software discounts and fundraising tools. Backed by General Catalyst.
About the role
If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place. We are seeking a proactive, revenue-driven Customer Success Manager (CSM) to own the end-to-end customer journey for AgentPro, our AI-powered grant writing platform. You will ensure clients maximize value from our AI tools while coordinating with our grant delivery team to drive NPS, account retention, and growth.
What they're looking for
- 2–4 years in Customer Success, Account Management, or Client Services, preferably within nonprofits, B2B SaaS, AI/automation tools, or tech-enabled services
- Strong stakeholder management ability with clear written and verbal communication
- Proven experience handling client escalations, triaging issues under pressure, and driving fast resolutions
- Highly organised and detail-oriented
- Comfortable learning AI workflows and guiding clients on software self-sufficiency
More about this role
If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do , then you’ve found the right place.
Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary.
Our mission at Goodstack is to revolutionize how the world does good 🌎.
As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.
Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.
In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally.
To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey –...
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