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About the role
In this role as Customer Office Lead, you will support the AI Infrastructure leadership team in driving program execution and operational expertise across top-priority accounts. You will serve as the primary operational coordinator managing engagement workflows, briefing preparation, cross-functional tracking, and status reporting required to execute non-standard customer partnerships and senior executive reviews.
What they're looking for
- Bachelor's degree or equivalent practical experience
- 10 years of experience in program management, project management, business operations, or partner management within an enterprise technology environment
More about this role
- Coordinate the creation, review, and distribution of executive briefing documents, status reports, and presentation decks for leadership meetings and customer engagements.
- Collaborate closely with Product, Engineering, Sales, Legal, and Strategic Pursuits teams to assess operational readiness, track deliverables, and maintain alignment across stakeholders.
- Manage day-to-day coordination, logistics, meeting notes, and follow-up communications for C-level customer meetings, roundtables, and executive visits.
- Define, build, and maintain lightweight operational processes for tracking agreement milestones, action items, and follow-ups across high-stakes customer pursuits and strategic initiatives.
- Identify opportunities to streamline communication channels, standard operating procedures, and reporting frameworks across the Customer Office, the AI Infra Specialist team and key cross functional stakeholders.
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in program management, project management, business operations, or partner management within an enterprise technology environment.
Experience working with leadership and cross-functional teams...
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