Work Type/Locations: Hybrid in either Fairfax, VA, Clarksburg, MD, Jersey City, NJ Offering Relocation Assistance About goTenna goTenna is the world's leading mobile mesh networking company, providing off-grid connectivity solutions for smartphones and other... Backed by a16z and USV.
About the role
The Forward Deployed Engineer is an integral part of the goTenna Customer Experience Team that manages the technical aspects of our company’s relationship with customers that use our Pro line of products. Pro customers include, but are not limited to, local and national Public Safety organizations, U.S. and international military, and other federal government agencies.
What they're looking for
- 6+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization. Some of your experience should have been related to tactical communications
- Solid technical background with hands on experience in digital technologies
- An ability to grasp customers’ needs and suggest timely solutions
- Exceptional organizational, presentation, and verbal + written communication skills
- Strong analytical and problem-solving skills
- Physical ability to carry 30 pounds of equipment and work in austere conditions
More about this role
The Forward Deployed Engineer is an integral part of the goTenna Customer Experience Team that manages the technical aspects of our company’s relationship with customers that use our Pro line of products. Pro customers include, but are not limited to, local and national Public Safety organizations, U.S. and international military, and other federal government agencies. You will provide accurate technical service and support before and after the point of sale to include both onsite and virtual training, and equipment installation, ensuring customer satisfaction throughout the customer journey.
As our Forward Deployed Engineer, in addition to being a critical member of our Customer Experience Team, you will also work closely with all of our Marketing, Sales, Product, Engineering, and Solutions Architect teams. On the product and engineering side, you will be instrumental in advocating for our customers by proactively identifying issues and enabling an effective voice of the customer (VOC) program to propose product enhancements, new functionality and new products. On the business development side, you will help win new business by assisting in RFP’s, demos, trade shows and Q&A...
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