Municipal and county governments in 40+ states use GovWell's AI operating system to deliver better services, work smarter, and build public trust. Backed by Insight.
About the role
GovWell is hiring a Deployment Strategist, Live Accounts to support our customers in their day-to-day use of the platform and ensure long-term success. GovWell is the primary system of record for government staff and is used daily to run critical workflows. This role serves as the front line of customer engagement, helping cities and counties operate effectively while driving ongoing adoption and improvement.
What they're looking for
- 3+ years of experience in customer success, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders
- Strong problem solver who can think quickly and navigate real-time customer issues with limited information
- Highly organized with the ability to manage multiple customers and priorities simultaneously
- Clear and effective communicator, especially when explaining complex concepts to non-technical users
- Fast learner who can quickly develop deep product and domain expertise
- Scrappy and proactive, with a strong sense of ownership over customer outcomes
More about this role
We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies.
GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%.
Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents. The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City. Read more about our founding story in TechCrunch .
A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaire
Real-world impact: GovWell’s product is the system of...
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