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About the role
Superhuman is redefining how the world works, and we're looking for a Director of Design & Research Operations to help lead that transformation. Design & Research Operations sets the operational foundation for how our design and research teams function — ensuring designers can focus on craft and researchers can generate insights that meaningfully shape product decisions. We're looking for a strong leader to elevate what we've built and push it further.
What they're looking for
- 7+ years in design operations, research operations, design program management, or a related operational role within a design- and/or research-driven organization
- Proven ability to embed structure and process within creative teams without stifling the work — you know how to make rigor feel enabling, not restrictive
- A track record of building systems that scale. Frameworks, processes, and tools that teams actually adopt and that help organizations move faster without losing quality
- Experience running operations for a mid-to-large design and/or research team, ideally in a fast-moving product or tech environment
- You lead with data and land change through relationships — bringing evidence to every conversation while tailoring your approach to what each stakeholder needs to move forward
- You're energized by ambiguity and default to action — but you know when to slow down, build alignment, and make sure the team is moving in the right direction
More about this role
Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here .
Superhuman is redefining how the world works, and we're looking for a Director of Design & Research Operations to help lead that transformation.
Design & Research Operations sets the operational foundation for how our design and...
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