Backed by Index, Kleiner Perkins and AI Grant.
About the role
We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion. Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
What they're looking for
- Your background looks something like…
- 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell)
- Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions
- Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus
- US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available)
More about this role
Hey! We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.
We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.
Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI...
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