Grotto AI helps leasing teams convert more leads with AI-powered coaching and intelligence. Backed by ICONIQ.
About the role
You'll own the customer relationship from signed contract to long-term success. That means: Implementations & Onboarding: Getting new customers live—configuring the platform, training their teams, ensuring nothing falls through the cracks. Our customers are used to vendors who disappear after the sale. We're the opposite: being a customer of Grotto should feel like checking into a world-class hotel—proactive, attentive, and frictionless.
What they're looking for
- You don't wait to be told what to do. When something's broken, you fix it. When something's unclear, you figure it out. You bias toward action
More about this role
We're looking for someone both unreasonably organized and deeply warm to own our customer relationships: implementations, training, ongoing support, and everything in between. You'll be one of the earliest employees at a vertical AI company that just raised $10M to solve a $500B problem in rental housing: the money lost due to apartments sitting vacant.
Grotto is the AI platform that supercharges multifamily apartment teams during the moments that matter most. We're starting with leasing conversations, one of the most important decisions most of us make every year.
Our data from millions of prospect interactions shows that the #1 predictor of whether someone signs a lease isn't product knowledge or perfect scripts. It's agents who are genuinely curious and who laugh—things that AI alone struggles at today.
So we built a platform that guides leasing agents in real-time during calls and tours—helping them build rapport, handle objections, and convert more prospects into signed leases.
It's working. We drove an 80%+ increase in conversion at Weidner Apartment Homes (72,000+ units). We've been told by customers that we're "the best vendor they've ever worked with."
And this is just...
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