Prepare your taste buds... Backed by Lightspeed.
About the role
Wonder delivery operations is a complex and fast-growing branch of the Wonder business. The Delivery Operations team owns how that network performs: not just tracking metrics, but understanding what's driving them, what needs to change, and making that change happen. We operate a multi-operator delivery environment across Wonder field teams and logistics partners, and we’re building a delivery performance organization that is data-led, mechanism-driven, and scalable.
What they're looking for
- Experience : 5+ years in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management. Last-mile or delivery exposure is helpful but not required
- Strong analytical fluency: comfortable with BI tools (e.g. Looker/Tableau), advanced spreadsheet skills, direct experience with SQL, able to turn data into prioritized action
- Proven ability to run structured root-cause analysis and make sound tradeoffs in ambiguous, high-noise environments
- Strong execution through influence: you drive clarity, ownership, and closure without direct authority
- Experience building repeatable process — playbooks, SOPs, operating standards — that reduced manual effort and recurring escalations
- Strong communicator: concise updates, clear recommendations, and durable documentation
More about this role
Everything’s on the menu at Wonder. Except compromise.
Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.
Join us as we work to make great food more accessible.
Wonder delivery operations is a complex and fast-growing branch of the Wonder business. The Delivery Operations team owns how that network performs: not just tracking metrics, but understanding what's driving them, what needs to change, and making that change happen. We operate a multi-operator delivery environment across Wonder field teams and logistics partners, and we’re building a delivery performance organization that is data-led, mechanism-driven,...
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