Prepare your taste buds... Backed by Lightspeed.
About the role
As an Onboarding Associate, you will be responsible for guiding restaurants
What they're looking for
- High school diploma or equivalent working experience required
- 1-2 years of customer service experience. Experience working with restaurant owners is a major plus. Restaurant experience is also a plus!
- Strong verbal and written communication skills, ability to communicate clearly, appropriately, and professionally to clients/internal audiences
- Comfortable making outbound calls on the phone
- Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
More about this role
At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.
As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.
As an Onboarding Associate, you will be responsible for guiding restaurants
through the entire onboarding process, from initial setup and training to ensuring they are...
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