Guidde lets you capture instant step-by-step videos and documents for anyone to create. Backed by Norwest.
About the role
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you!
What they're looking for
- 2+ years of experience in customer support in a SaaS start-up
- Native-level English (spoken and written) with excellent communication skills
- Strong analytical and troubleshooting abilities, with a proven knack for problem-solving
- Empathy and the ability to “read between the lines” to understand customer needs beyond what is written
- A passion for mastering the product and providing clear, effective guidance to customers
- Ability to work independently, take initiative, and proactively tackle challenges
More about this role
Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens.
More than 5,000 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand.
We’re building the future of knowledge creation, sharing, and experience.
The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde!
If solving problems excites you, taking initiative comes naturally, you thrive as part of a team,...
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