Backed by General Catalyst, Kleiner Perkins and Y Combinator.
About the role
As a UX Researcher on the team, your work will directly inform the bets Gusto makes on future product investments. You will partner with senior leadership, including VPs and above, bringing clarity to ambiguous, high-stakes decisions and sharpening our understanding of the customers we serve. The level of this role is the equivalent of a Senior Staff-level.
What they're looking for
- You are proficient in SQL and Python, and comfortable working hands-on with survey platforms such as Qualtrics
- You have experience designing and running usability research at scale, from benchmarking studies to tie-breaking evaluations between design variants
- You have a track record of setting research standards or practices that scale beyond your own projects, across multiple teams or an organization
- You have extensive experience working on AI-powered products, and genuine curiosity about using AI tools to scale your own research process
- You have experience enabling and coaching non-researchers to conduct their own research, and enjoy fostering a culture of learning
More about this role
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
As a UX Researcher on the team, your work will directly inform the bets Gusto makes on future product investments. You will partner with senior leadership, including VPs and above, bringing clarity to ambiguous, high-stakes decisions and sharpening our understanding of the customers we...
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