Gyde partners with Medicare and Employee Benefits agency owners through acquisition — bringing AI tools, expert operators, and real upside. Learn how it works. Backed by Lightspeed.
About the role
We're hiring a Lead Product Manager to own key areas of our AI agent portfolio — production voice and SMS agents that handle real client conversations across the insurance lifecycle for the agencies we acquire. You'll report to the Head of Product and operate as a senior, hands-on individual contributor with direct accountability for outcomes.
What they're looking for
- Set the product strategy and roadmap for your area of the agent portfolio, and evolve it as the market and our learnings shift
- Take conversational AI agents from concept through production launch, adoption, and measurable revenue impact
- Own prioritization for your area — what ships, what waits, and what we don't build
- Define what "good" means for every agent — call success rubrics, eval coverage, escalation behavior, zero-tolerance compliance — and drive the improvement loop with engineering
- Translate broker, agency operator, and client insight into the roadmap, spending real time in the field (~25% travel) and validating with fast proof-of-concepts before committing engineering time
- Define success metrics for every initiative and tie them to revenue per broker
More about this role
- Insurance brokers sit at the intersection of care, cost, and access — yet remain one of the most underleveraged assets in the $5T healthcare value chain. They guide millions of Americans through plan selection, coverage questions, and care navigation, yet still rely on spreadsheets, manual workflows, and outdated tools that limit their growth and impact.
- Gyde is reimagining this. We’re building the first AI-native insurance brokerage platform—a system that learns from every client interaction to automate operations, power intelligent voice and chat experiences, and predict the right coverage and products for every individual or business.
- Our approach combines acquisition and AI: we acquire traditional brokerages and transform them into next-generation, data-driven organizations. Through Gyde’s platform, agencies run more efficiently, serve clients more personally, and scale faster than ever before.
- Join us if you’re excited to:
Redefine how millions of people access and understand their healthcare coverage, by building systems that turn unstructured data, human conversations, and fragmented processes into intelligence.
- Build AI systems that improve how people access...
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