Backed by Y Combinator.
About the role
We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members..
What they're looking for
- You bring 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience
- Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders
- Strong written and verbal communication skills, with the ability to explain concepts clearly
- Familiarity with HR Tech, recruiting tools, or developer-focused products
More about this role
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.
Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.
People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.
We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships.
The Account Management Team plays a key role in supporting HackerRank’s growing customer base by partnering with small and mid-sized businesses as they adopt and scale their technical hiring processes. The team focuses on...
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