Automating Securities Compliance. Backed by Y Combinator and CRV.
About the role
You are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, and retention. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention across each customer’s compliance stack. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Customer advocate: you balance long-term value with near-term outcomes for clients
- Project/program manager: you run complex onboardings and drive adoption to plan
- Renewals-process fluent: multi-year structures, order forms, and approvals
- Relationship toolkit: discovery, multi-threading, objection handling, and stakeholder alignment
- Cross-functional operator: you collaborate tightly with Sales, FDE/Implementation, and Engineering to help clients grow their business with Hadrius
- Data-driven and disciplined: you use telemetry to prioritize, forecast retention risk accurately, and maintain pristine CRM hygiene
More about this role
This is a full-time role as Customer Success Manager, located onsite in New York, NY.
You are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, and retention. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention across each customer’s compliance stack.
You’ll be the primary post-sale point of contact from day one, guiding client onboardings alongside our FDE/Implementation team, ensuring fast time-to-value, and then multi-threading to executive stakeholders to drive deep platform adoption. This role blends trusted advisor and program manager. You'll work directly with the founders to deliver outstanding outcomes while building the playbooks that let us scale.
- Ramp on our ICP, value proposition, Hadrius platform, best practices, and roadmap.
- Learn onboarding/implementation flows, CRM hygiene standards, and communication playbooks.
- Shadow kickoffs, QBRs/EBRs, and day to day client calls; document objections and success patterns.
- Begin owning a small set of accounts to establish...
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