The leading operating system to run a pasture-based farm. Bringing animal and pasture data together in one app - so you can move from insight to action. Backed by Bessemer.
About the role
You'll hire, onboard, and develop Halter's CX Specialists in the US as the team scales. You'll run the routines that keep a team sharp, coaching, 1:1s, quality reviews, and you'll raise the bar on performance and culture as headcount grows.
What they're looking for
- A genuine builder and operator. You've scaled or materially improved a team or function before, and you know the muscle of turning a working operation into a great one
- Startup or high growth experience. You know what it means to build the plane while flying it, and you're comfortable improving something that's already moving
- Obsessed with creating the best customer outcomes and experiences. That's the whole point of the role for you, not a line on a KPI dashboard
- Genuinely energised by AI and automation as tools to drive team performance, not just tech you tolerate
- Knows when to be scrappy. You don't wait for the perfect process when a customer needs a fast, hands-on fix, you go hard, solve it, then build the system so it doesn't happen again
- 3+ years leading and developing teams in a customer facing environment, support, operations, hospitality, or anywhere people and quality outcomes matter
More about this role
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund , Bessemer Venture Partners , BOND, DCVC , Blackbird , Promus Ventures , Rocket Lab’s Peter Beck and Icehouse ventures .
To find out more, visit our LinkedIn & Instagram .
About the role
We're looking for a builder to take Halter's US customer experience team into...
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