Backed by Kleiner Perkins and Lightspeed.
About the role
The Operations Associate will be the dedicated execution partner for Trust & Safety, helping keep fraudulent activity off the marketplace. You'll split time across three areas: analyzing data to track team health metrics, triaging and resolving user-support escalations (and identifying the trends behind them), and managing the team of outsourced BPO reviewers who verify new users — their SOPs, training, and quality.
What they're looking for
- 1+ years of experience in a highly analytical, ops-focused role (new-grad candidates with a relevant quantitative internship are welcome)
- Strong SQL skills, with the ability to independently pull and analyze data
- A quantitative academic background (e.g. computer science, math, data science, or similar) or equivalent experience
- Comfort with AI-assisted tooling (e.g. Claude Code) for data and workflow tasks
- Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
- Strong written communication skills — this role writes much of the direct communication sent to affected users
More about this role
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We've grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x...
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