Manage work orders, automate maintenance, and track with AI-powered property maintenance software. Streamline operations with our maintenance system. Backed by 500 Global.
About the role
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy !
What they're looking for
- 3+ Years of Property Management Experience (Required)
- Strong verbal communication and active listening skills
- Experience in customer service, call centers, or maintenance coordination preferred
- Ability to multitask and document calls while speaking with residents
- Comfortable using computers, web-based software, and call management tools
- High level of empathy, patience, and professionalism
More about this role
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy !
The Position
The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call.
- Maintain average call response time within target.
- Ensure all calls are documented correctly and fully.
- Maintain high-quality scores on call audits (tone, accuracy, escalation handling).
- Follow company scripts, SOPs, and emergency escalation protocols consistently.
- Answer inbound calls promptly and courteously during assigned shifts.
- Follow standardized call scripts and workflows to assess maintenance issues.
- Document each call clearly and accurately in the company system, including issue details, actions...
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