Manage work orders, automate maintenance, and track with AI-powered property maintenance software. Streamline operations with our maintenance system. Backed by 500 Global.
About the role
HappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.
What they're looking for
- At least 3+ years in Customer Success or Implementation in a B2B SaaS environment
- Demonstrated end-to-end ownership of customer launches or implementations — scoping through hypercare, not a handoff role
- Comfort working with data: dashboards, customer usage metrics, operational KPIs
- Strong executive communication, with the ability to hold a room of senior operator stakeholders
- Strong project management across multiple concurrent workstreams
- Proven ability to manage client relationships with consultative authority
More about this role
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy !
HappyCo is building an AI-first customer experience organization, and the Customer Experience Manager is the role that carries it. This is a full-cycle, single-owner seat for our Mid-Market & Regional segment — operators running 1,000–5,000 multifamily units at >$1,000 MRR — where one person owns the complete customer journey from launch and implementation through adoption, retention, and expansion.
You will carry a book of up to 20 accounts. That number works because the scaled and AI-augmented motion does the monitoring, the first-draft reporting, and the early risk detection for you — it raises the floor so your time goes to judgment, relationships, and outcomes. Unlike a traditional CSM who inherits an account post-launch, or a services resource who exits at go-live, the CXM holds continuity across the entire journey: no handoffs, no gaps, no customer falling through the cracks.
This is a backfill on a team where every book is at or near capacity, so the person...
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